Careers

Salary

$80,000-$95,000

This position is full-time.

Case Manager Supervisor

• The Case Manager Supervisor-LCSW reports to the Day Center Program Manager and is responsible for:
• Clinical supervision for peer support specialists and Case Managers.
• Train other Case Managers on best practices in recovery and be open to leading a team of 3-5 people in the future.
• Delivering programming to homeless individuals.
• Creating, with the Advance team, a culture of safety and improved health.
• Supporting unhoused guests in articulating personal goals.
• Promoting long-term goals of gainful employment, acquisition of secure housing, and a lifetime of self-sufficiency.
• Ensuring our unhoused guests are working effectively toward goals and milestones in all areas of their lives with the eventual objective of transitioning to an independent, self-sufficient, and safe living environment.

Job Highlights

• Use your personal and practical experience, knowledge, and first-hand insight to benefit and support the creation of the team.
• Employ a strengths-based model to promote personal growth, development, and recovery from harmful behaviors.
• Provide assistance, support, and advocacy for our guests to identify goals (inclusive of employment and housing), acquire/learn needed skills, and overcome obstacles.
• Attend organizational meetings, meet with external partners and coalitions, and regularly meet with our unhoused guests.

Primary Responsibilities:

One-to-One Case Management

• Manage a caseload of roughly 20.
• Using your recovery experience, assist the unhoused guests in articulating personal goals through one-on-one and group sessions. During these sessions, support guests as they identify and create goals and develop recovery plans with the strengths, supports, and resources needed to realize these goals toward self-directed recovery from harmful behaviors.
• Support guests as they identify, understand, and combat stigma and discrimination associated with mental health, substance use disorder, and homelessness and develop strategies to reduce self-stigmatizing thoughts and behaviors.
• Assist guests in finding mutual aid support groups and running small groups around recovery/wellness.
• Teach and model problem solving techniques by incorporating your own story of recovery where appropriate and/or calling on expertise and knowledge of the team.
• Actively participate, collaborate, and contribute to the team to promote an inclusive and respectful culture.
• Respond to crises as they arise in a manner respectful of individual narratives and backgrounds.
• Solicit, listen, and respond to feedback about services.
• Assist individuals with their transition into long-term stable housing and beyond.
• Mentor and lead unhoused guests in skill-building activities, goal setting, and problem-solving in life, career, relationship, nutrition, health, and overall wellness for the long-term.
• Support our unhoused guests in navigating access to resources to acquire housing.
• Attend meetings with the City of Aurora and other community partners to provide updates on progress and challenges with our case management services.

Data Collection and Documentation

• Become certified, if not already, in the HMIS database. Training will be provided.
• Maintain and ensure confidentiality of all information.
• Complete all necessary documentation with accuracy and in a timely manner.
• Keep accurate data in HMIS or similar database management system.
• Grant management including data collection and reporting.

Professionalism and Teamwork

• Understand and follow the policies and procedures.
• Attend regular supervision.
• Cultivate and maintain a supportive working environment that embraces trauma-informed and culturally competent interactions.
• Attend and participate in formal and informal staff meetings.
• Provide excellent internal and external customer service; communicate in a professional, timely, and effective manner.
• Actively participate, collaborate, and contribute to promote a team culture respectful of unique perspectives, backgrounds, challenges, strengths, goals, and potentialities.
• Complete other duties as assigned.

Qualifications:

• LCSW credentialed in order to provide clinical supervision and facilitate Medicaid billing.
• Three (3) years’ experience in services to persons experiencing homelessness, substance use disorder, mental illness, or other related areas.
• Experience with Medicaid reimbursement.
• Experience with using HMIS, Microsoft Outlook, Word and Excel as well as case note program(s).
• Familiarity with operating computerized office equipment and telephones.
• Conflict mediation/resolution skills.
• Trauma-Informed care knowledge and experience.
• Reliable transportation and ability to use a vehicle for work throughout the day.
• Acceptable background check with the Colorado Bureau of Investigations.

Preferences:

• Licensed Addiction Counselor certification.
• Prior or current recipient of mental health, substance use treatment, and/or homeless services, with the ability to role-model recovery, actively participating in your own recovery.
• Trained in HMIS data entry.
• Ability to relate to people from diverse backgrounds and experiences.
• Creativity and flexibility.
• Resilience and flexibility to adaptations of program growth.

The successful candidate:

• Believes fully in Advance’s vision.
• Is committed to professional development to improve self-awareness and skills.
• Is familiar with trauma informed care and empowerment models.
• Time management skills with the ability to meet a deadline.
• Excellent written and verbal communication.
• Administrative skills.
• Can work independently with minimal supervision.

To Apply:

Send a resume, and preferably a cover letter, to Chris Szeremy, our Human Resource Manager, at careers@advancepathways.org. The cover letter should minimally describe your interest in helping people experiencing homelessness and should include:

• Detail of prior, or current, direct, or indirect experience working with addiction recovery.
• Your interest in a career path that can evolve to leading a team of 3+ case managers.
• Understanding of, and respect for, the unhoused.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary

$23.77-$28.62

This position is full-time.

Resource Navigator

The Resource Navigator reports to the Program Manager and is responsible for:

1. Delivering programming to homeless individuals.
2. Creating, with the Advance team, a culture of safety and improved health.
3. Provide resource navigation.
4. Maintain and take care of the work environment.
5. Help our guests by listening and promoting the engagement of services.

Job Highlights

• Use your personal and practical experience, knowledge, and first-hand insight to
  benefit and support the team.
• Employ a strength-based model to promote personal growth, development, and
  recovery.
• Aid, support, and advocacy to our guests to identify goals, acquire/learn needed skills, and encourage overcoming obstacles.

Primary Responsibilities:

• Support unhoused guests as they identify, understand, and combat stigma and
  discrimination associated with mental health, substance use disorder, and
  homelessness.
• Teach and model problem-solving techniques.
• Respond to crises as they arise in a manner respectful of individual narratives and
  backgrounds.
• Solicit, listen, and respond to feedback about services.
• Assist our unhoused guests in their transition into long-term stable housing.
• Facilitate connections with substance use treatment programs and on-site/telehealth mental health resources.
• Cleaning the guest’s cots and mats.
• Setting up and storing the cots and mats at the beginning and end of the shift.
• Assisting in setting up tables and chairs in the Day Center guest area.
• Light housekeeping duties after the cots and mats have been put away in storage.

Safe and Supportive Shelter Accountability

• Engage in supportive discussions.
  Monitor interactions through regular walkthroughs of the property.
• Report all suspicious activity and incidents to a supervisor in a timely manner.
• Hold our guests to the standards outlined in the program, including suspension or
  trespassing from the facility.

Data Collection and Documentation

• Become certified, if not already, in the HMIS database. Training will be provided.
• Maintain and ensure confidentiality of all information.
• Complete all necessary documentation with accuracy and in a timely manner.
• Complete a daily shift report to document all interactions with guests.
• Answer Day Center phone and direct calls to appropriate resources.

Professionalism and Teamwork

• Understand and follow the organization's policies and procedures.
• Attend regular supervision.
• Cultivate and maintain a supportive working environment that embraces trauma-
  informed and culturally competent interactions.
• Actively participate, collaborate, and contribute to the team to promote an inclusive and respectful culture.
• Attend and participate in formal and informal staff meetings, address program issues as a team where appropriate.
• Provide excellent internal and external customer service; communicate in a
  professional, timely, and effective manner.
• Actively participate, collaborate, and contribute to promote a team culture respectful of unique perspectives, backgrounds, challenges, strengths, goals, and potentialities.
• Complete other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Experience using HMIS, Microsoft Outlook, Word and Excel as well as case note
  program(s).
• Familiarity with operating computerized office equipment and telephones.
• Conflict mediation/resolution skills.
• Trauma-Informed care knowledge and experience.
• Reliable transportation and a valid driver’s license.
• Acceptable background check with the Colorado Bureau of Investigations.

Preferences:

• One (1) year or more of working with the homeless.
• One (1) year or more in recovery; all pathways are honored.
• Prior or current recipient of mental health, substance use treatment, and/or homeless services, with the ability to role-model recovery, actively participating in your own recovery.
• At least one year of being successfully housed.
• Ability to relate to people from diverse backgrounds and experiences.
• Creativity and flexibility.
• Resilience and flexibility adaptations of program growth.

The successful candidate:

• Drug-free (including THC) with a willingness to submit to random drug and alcohol
  screenings.
• Believes fully in Advance’s vision.
• Is committed to professional development to improve self-awareness and skills.
• Is familiar with trauma-informed care and empowerment models (preferred).
• Time management skills with the ability to meet deadlines.
• Excellent written and verbal communication.
• Administrative skills.
• Can work independently with minimal supervision.

Benefits and Perks

• Paid time off plan begins at 2 weeks per year.
• 403(b) Retirement Savings plan with an employer match of 3% with a vesting
  schedule.
• 10 paid Holidays.
• Comprehensive Medical, Vision, and Dental Insurance coverage.

To Apply:

Send a resume, and preferably a cover letter, to the Human Resources at Careers@Advancepathways.org. The cover letter should minimally describe your interest in helping people experiencing homelessness and should include:

• Detailing your ability to empathize with people experiencing homelessness.
• Experience with de-escalation and/or trauma-informed practices.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary

 $90,000-$110,000

This position is full-time.

Job Overview:

We are seeking a dynamic and proactive Operations Manager to lead and optimize our daily business functions within a fast-growing entrepreneurial nonprofit organization serving homeless adults in Aurora. In this pivotal role, you will oversee the coordination of operational activities, ensure seamless workflow across departments,
and drive efficiency improvements that support our company’s growth and success. Your energetic leadership will inspire teams, streamline processes, and uphold high standards of quality and safety. This position offers an exciting opportunity to shape operational excellence in a fast-paced environment committed to innovation and
continuous improvement.

Duties:

• Develop and implement operational strategies that align with company goals, fostering a culture of efficiency and excellence.
• Lead, motivate, and manage cross-functional teams ensuring clear communication and accountability.
• Oversee daily operations to ensure efficiency and smooth workflows among the programming team, facilities management, and administration.
• Monitor key performance indicators (KPIs) to evaluate operational effectiveness and identify areas for improvement.
• Maintain compliance with safety regulations, quality standards, and company policies through regular audits and training sessions.
• Manage vendor relationships and negotiate contracts to secure favorable terms that benefit the organization.
• Drive initiatives for continuous process improvements using data analysis, feedback collection, and innovative problem-solving techniques.
• Prepare detailed reports on operational performance for senior leadership to inform strategic decision-making.

Qualifications:

• Detail-oriented!
• Proven experience in operations management within a nonprofit setting or a similar leadership role within a fast-paced environment.
• Strong organizational skills with the ability to prioritize tasks effectively under pressure.
• Excellent communication skills to motivate teams and collaborate across departments.
• Demonstrated ability to analyze data and implement process improvements based on insights gained.
• Knowledge of safety regulations, quality assurance practices, and compliance standards relevant to the industry.
• Ability to adapt quickly to changing priorities while maintaining a positive attitude.
• A proactive problem-solver with a passion for driving efficiency and excellence in operations. Join us as an Operations Manager, where your energetic leadership will propel our organization forward! Bring your expertise in streamlining processes, inspiring teams, and delivering results—your impact will be felt across every aspect of our business!

To Apply:

Send a resume, and preferably a cover letter, to Chris Szeremy, our Human Resource Manager, at careers@advancepathways.org. The cover letter should minimally describe your interest in helping people experiencing homelessness and should include:

• Detail of prior, or current, direct, or indirect experience working with addiction recovery.
• Your interest in a career path that can evolve to leading a team of 3+ case managers.
• Understanding of, and respect for, the unhoused.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.