Salary

$80,000-$95,000

This position is full-time.

Case Manager Supervisor

• The Case Manager Supervisor-LCSW reports to the Day Center Program Manager and is responsible for:
• Clinical supervision for peer support specialists and Case Managers.
• Train other Case Managers on best practices in recovery and be open to leading a team of 3-5 people in the future.
• Delivering programming to homeless individuals.
• Creating, with the Advance team, a culture of safety and improved health.
• Supporting unhoused guests in articulating personal goals.
• Promoting long-term goals of gainful employment, acquisition of secure housing, and a lifetime of self-sufficiency.
• Ensuring our unhoused guests are working effectively toward goals and milestones in all areas of their lives with the eventual objective of transitioning to an independent, self-sufficient, and safe living environment.

Job Highlights

• Use your personal and practical experience, knowledge, and first-hand insight to benefit and support the creation of the team.
• Employ a strengths-based model to promote personal growth, development, and recovery from harmful behaviors.
• Provide assistance, support, and advocacy for our guests to identify goals (inclusive of employment and housing), acquire/learn needed skills, and overcome obstacles.
• Attend organizational meetings, meet with external partners and coalitions, and regularly meet with our unhoused guests.

Primary Responsibilities:

One-to-One Case Management

• Manage a caseload of roughly 20.
• Using your recovery experience, assist the unhoused guests in articulating personal goals through one-on-one and group sessions. During these sessions, support guests as they identify and create goals and develop recovery plans with the strengths, supports, and resources needed to realize these goals toward self-directed recovery from harmful behaviors.
• Support guests as they identify, understand, and combat stigma and discrimination associated with mental health, substance use disorder, and homelessness and develop strategies to reduce self-stigmatizing thoughts and behaviors.
• Assist guests in finding mutual aid support groups and running small groups around recovery/wellness.
• Teach and model problem solving techniques by incorporating your own story of recovery where appropriate and/or calling on expertise and knowledge of the team.
• Actively participate, collaborate, and contribute to the team to promote an inclusive and respectful culture.
• Respond to crises as they arise in a manner respectful of individual narratives and backgrounds.
• Solicit, listen, and respond to feedback about services.
• Assist individuals with their transition into long-term stable housing and beyond.
• Mentor and lead unhoused guests in skill-building activities, goal setting, and problem-solving in life, career, relationship, nutrition, health, and overall wellness for the long-term.
• Support our unhoused guests in navigating access to resources to acquire housing.
• Attend meetings with the City of Aurora and other community partners to provide updates on progress and challenges with our case management services.

Data Collection and Documentation

• Become certified, if not already, in the HMIS database. Training will be provided.
• Maintain and ensure confidentiality of all information.
• Complete all necessary documentation with accuracy and in a timely manner.
• Keep accurate data in HMIS or similar database management system.
• Grant management including data collection and reporting.

Professionalism and Teamwork

• Understand and follow the policies and procedures.
• Attend regular supervision.
• Cultivate and maintain a supportive working environment that embraces trauma-informed and culturally competent interactions.
• Attend and participate in formal and informal staff meetings.
• Provide excellent internal and external customer service; communicate in a professional, timely, and effective manner.
• Actively participate, collaborate, and contribute to promote a team culture respectful of unique perspectives, backgrounds, challenges, strengths, goals, and potentialities.
• Complete other duties as assigned.

Qualifications:

• LCSW credentialed in order to provide clinical supervision and facilitate Medicaid billing.
• Three (3) years’ experience in services to persons experiencing homelessness, substance use disorder, mental illness, or other related areas.
• Experience with Medicaid reimbursement.
• Experience with using HMIS, Microsoft Outlook, Word and Excel as well as case note program(s).
• Familiarity with operating computerized office equipment and telephones.
• Conflict mediation/resolution skills.
• Trauma-Informed care knowledge and experience.
• Reliable transportation and ability to use a vehicle for work throughout the day.
• Acceptable background check with the Colorado Bureau of Investigations.

Preferences:

• Licensed Addiction Counselor certification.
• Prior or current recipient of mental health, substance use treatment, and/or homeless services, with the ability to role-model recovery, actively participating in your own recovery.
• Trained in HMIS data entry.
• Ability to relate to people from diverse backgrounds and experiences.
• Creativity and flexibility.
• Resilience and flexibility to adaptations of program growth.

The successful candidate:

• Believes fully in Advance’s vision.
• Is committed to professional development to improve self-awareness and skills.
• Is familiar with trauma informed care and empowerment models.
• Time management skills with the ability to meet a deadline.
• Excellent written and verbal communication.
• Administrative skills.
• Can work independently with minimal supervision.

To Apply:

Please send your resume and, if available, a cover letter to careers@advancepathways.org.

The cover letter should minimally describe your interest in helping people experiencing homelessness and should include:

• Detail of prior, or current, direct, or indirect experience working with addiction recovery.
• Your interest in a career path that can evolve to leading a team of 3+ case managers.
• Understanding of, and respect for, the unhoused.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

$23.77-$28.62

This position is full-time.

Guest Services Associate

The Guest Services Associate reports to the Program Manager and is responsible for:

1. Delivering programming to homeless individuals.
2. Creating, with the Advance team, a culture of safety and improved health.
3. Provide resource navigation.
4. Maintain and take care of the work environment.
5. Help our guests by listening and promoting the engagement of services.

Job Highlights

• Use your personal and practical experience, knowledge, and first-hand insight to
  benefit and support the team.
• Employ a strength-based model to promote personal growth, development, and
  recovery.
• Aid, support, and advocacy to our guests to identify goals, acquire/learn needed skills, and encourage overcoming obstacles.

Primary Responsibilities:

• Support unhoused guests as they identify, understand, and combat stigma and
  discrimination associated with mental health, substance use disorder, and
  homelessness.
• Teach and model problem-solving techniques.
• Respond to crises as they arise in a manner respectful of individual narratives and
  backgrounds.
• Solicit, listen, and respond to feedback about services.
• Assist our unhoused guests in their transition into long-term stable housing.
• Facilitate connections with substance use treatment programs and on-site/telehealth mental health resources.
• Cleaning the guest’s cots and mats.
• Setting up and storing the cots and mats at the beginning and end of the shift.
• Assisting in setting up tables and chairs in the Day Center guest area.
• Light housekeeping duties after the cots and mats have been put away in storage.

Safe and Supportive Shelter Accountability

• Engage in supportive discussions.
  Monitor interactions through regular walkthroughs of the property.
• Report all suspicious activity and incidents to a supervisor in a timely manner.
• Hold our guests to the standards outlined in the program, including suspension or
  trespassing from the facility.

Data Collection and Documentation

• Become certified, if not already, in the HMIS database. Training will be provided.
• Maintain and ensure confidentiality of all information.
• Complete all necessary documentation with accuracy and in a timely manner.
• Complete a daily shift report to document all interactions with guests.
• Answer Day Center phone and direct calls to appropriate resources.

Professionalism and Teamwork

• Understand and follow the organization's policies and procedures.
• Attend regular supervision.
• Cultivate and maintain a supportive working environment that embraces trauma-
  informed and culturally competent interactions.
• Actively participate, collaborate, and contribute to the team to promote an inclusive and respectful culture.
• Attend and participate in formal and informal staff meetings, address program issues as a team where appropriate.
• Provide excellent internal and external customer service; communicate in a
  professional, timely, and effective manner.
• Actively participate, collaborate, and contribute to promote a team culture respectful of unique perspectives, backgrounds, challenges, strengths, goals, and potentialities.
• Complete other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Experience using HMIS, Microsoft Outlook, Word and Excel as well as case note
  program(s).
• Familiarity with operating computerized office equipment and telephones.
• Conflict mediation/resolution skills.
• Trauma-Informed care knowledge and experience.
• Reliable transportation and a valid driver’s license.
• Acceptable background check with the Colorado Bureau of Investigations.

Preferences:

• One (1) year or more of working with the homeless.
• One (1) year or more in recovery; all pathways are honored.
• Prior or current recipient of mental health, substance use treatment, and/or homeless services, with the ability to role-model recovery, actively participating in your own recovery.
• At least one year of being successfully housed.
• Ability to relate to people from diverse backgrounds and experiences.
• Creativity and flexibility.
• Resilience and flexibility adaptations of program growth.

The successful candidate:

• Drug-free (including THC) with a willingness to submit to random drug and alcohol
  screenings.
• Believes fully in Advance’s vision.
• Is committed to professional development to improve self-awareness and skills.
• Is familiar with trauma-informed care and empowerment models (preferred).
• Time management skills with the ability to meet deadlines.
• Excellent written and verbal communication.
• Administrative skills.
• Can work independently with minimal supervision.

Benefits and Perks

• Paid time off plan begins at 2 weeks per year.
• 403(b) Retirement Savings plan with an employer match of 3% with a vesting
  schedule.
• 10 paid Holidays.
• Comprehensive Medical, Vision, and Dental Insurance coverage.

To Apply:

Please send your resume and, if available, a cover letter to careers@advancepathways.org. The cover letter should minimally describe your interest in helping people experiencing homelessness and should include:

• Detailing your ability to empathize with people experiencing homelessness.
• Experience with de-escalation and/or trauma-informed practices.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

$55,000-$65,000

This position is full-time.

Employment Specialist

Position Summary

The Employment Specialist helps individuals access career opportunities that lead to stability and growth by providing
personalized counseling, training, internships, and employer-led placements. This role also offers post-placement
coaching to support job retention, skill development, and long-term career advancement.

Key Responsibilities

Guest Support & Career Development

• Collaborate with case managers to align employment goals with guest needs and services
• Develop individualized employment and training plans in collaboration with guests
• Provide career readiness training, including workplace expectations and digital literacy
• Connect guests with internships, apprenticeships, and training opportunities for high-demand career pathways

Employer-Led Job Placement

• Partner with employers to design and fill positions aligned with current and emerging workforce needs
• Place guests into jobs that are pipelined for growth and advancement
• Support guests and employers through onboarding to ensure a smooth, successful transition
• Maintain strong employer relationships to create a reliable pipeline of opportunities for Advance guests

Retention & Long-Term Support

• Provide coaching and support after guests secure employment to ensure retention, skill growth, and long-term career advancement
• Conduct follow-ups at 6, 12, and 18 months to monitor guest progress and address workplace challenges
• Gather employer and guest feedback to improve skills development and program effectiveness

Labor Market Awareness & Program Alignment

• Stay abreast of local hiring trends, labor market data, and employer needs to guide program strategies
• Share insights with the Workforce Development Team to ensure training, placements, and partnerships remain relevant and responsive
• Contribute to the design of new employer-led training initiatives and sector partnerships

Data & Reporting

• Maintain accurate case notes and employment outcomes in the workforce management database
• Track retention benchmarks at 6, 12, and 18 months to measure success and meet funder requirements
• Prepare reports and success stories that highlight impact for guests, employers, and the community

Qualifications

• Two (2) years of experience in employment services, job placement, or workforce development preferred
• Strong interpersonal skills with the ability to coach, motivate, and empower guests from diverse backgrounds
• Skilled at building partnerships with employers, training providers, and community organizations
• Willingness to learn the local labor market and a commitment to expanding workforce opportunities
• Organized, detail-oriented, and proficient in Microsoft Office, case management systems, and virtual platforms

Work Environment & Schedule

• Based at Advance’s offices with regular travel to employer sites and community partners
• Standard business hours, with occasional evenings or weekends as needed

To Apply:

Please send your resume and, if available, a cover letter to
careers@advancepathways.org.

The cover letter should minimally describe your interest in helping people experiencing homelessness and should include:

• Detailing your ability to empathize with people experiencing homelessness
• Experience with de-escalation and/or trauma-informed practices

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties,
or responsibilities that are required of the employee for this job. Duties, responsibilities